Effective Date: 01 January 2025
At Livome (“we”, “our”, “us”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information to provide you with a smooth, secure, and personalized experience.
1.1 Information You Provide Directly
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Name
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Email address
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Phone number
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Billing address
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Shipping address
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Payment information (handled securely by our payment partners)
1.2 Automatically Collected Information
When you use our website, we may automatically collect:
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IP address
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Device information
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Browser type
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Cookies and tracking data
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Pages visited and duration
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Referring URLs
1.3 Information from Third Parties
We may receive information from:
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Payment gateways (Razorpay, Cashfree, etc.)
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Shipping partners
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Marketing/analytics tools
2. How We Use Your Information
We use your information to:
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Process and deliver orders
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Communicate order updates
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Provide customer support
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Improve website performance and user experience
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Send newsletters, offers, and promotional messages (only with consent)
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Prevent fraud and ensure security
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Comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies to:
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Enable website functionality
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Analyze traffic and performance
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Remember your preferences
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Personalize your shopping experience
You may disable cookies through your browser settings, but some website features may not function properly.
4. Sharing Your Information
We do not sell or trade your data.
We may share necessary information with:
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Payment processors
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Shipping and logistics providers
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Customer support tools
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Marketing and analytics partners
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Legal authorities (only when required)
All partners are required to treat your information securely.
5. Data Storage & Security
We implement industry-standard security measures to protect your data from:
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Unauthorized access
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Loss
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Misuse
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Alteration
However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
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Access your personal data
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Request correction or updates
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Request deletion (where legally permitted)
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Withdraw marketing consent anytime
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Request restriction of processing
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Raise concerns regarding data practices
To exercise your rights, contact us at support@livome.in.
7. Children’s Privacy
Our website is not intended for individuals under 18.
We do not knowingly collect data from minors.
8. International Users
By using our website, you understand that your information may be processed in India and other locations where our service partners operate.
9. Policy Updates
We may update this Privacy Policy periodically.
Changes take effect once posted on this page.
10. Contact Us
For any questions about this Privacy Policy or your data rights, please contact us:
Livome Skincare
Email: support@livome.in
Phone: +91 63623 59827
Location: Mangalore, Karnataka, India