Terms & Conditions

Terms & Conditions — Livome

Effective Date: 01 January 2025

Welcome to Livome (“we”, “our”, “us”).
By accessing or using our website (www.livome.in) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

These Terms & Conditions govern:

  • Use of our website

  • Purchase of products

  • Interactions with our services

  • Your rights and responsibilities as a customer

By using our platform, you confirm that you are at least 18 years old.

2. Use of the Website

You agree not to:

  • Use the site for unauthorized or illegal activity

  • Interfere with website functionality

  • Attempt to access restricted areas or data

  • Copy or misuse content, images, or product information

All content on this site is owned or licensed by Livome and is protected by copyright laws.

3. Product Information

We aim to provide accurate product descriptions, ingredient lists, and results expectations.
However:

  • Actual results may vary from person to person

  • Colors or textures may appear different due to screen settings

  • Product availability may change without notice

Livome reserves the right to modify, discontinue, or update products at any time.

4. Pricing & Payments

All prices are in Indian Rupees (INR).
We reserve the right to update pricing at any time without prior notice.

We accept secure payments through:

  • Razorpay

  • UPI

  • Credit/Debit Cards

  • Net Banking

In case of payment failure, the order will not be processed.

5. Orders & Confirmation

An order is considered confirmed only when:

  • Payment is successfully completed

  • You receive an order confirmation email

We may cancel or refuse orders due to:

  • Payment issues

  • Incorrect information

  • Suspected fraud

  • Product unavailability

If an order is cancelled after payment, a full refund will be issued.

6. Shipping & Delivery

Shipping timelines depend on your location.
Once shipped, we will provide tracking details.

We are not responsible for delays caused by:

  • Courier issues

  • Weather conditions

  • Incorrect address input by the customer

  • Unforeseen logistic disruptions

More details: See our Shipping Policy (optional to generate).

7. Returns, Refunds & Replacements

For hygiene and safety reasons, skincare products cannot be returned once opened or used.

We offer returns or replacements only when:

  • Product arrives damaged

  • Wrong product delivered

  • Order missing items

Issues must be reported within 48 hours of delivery with photo/video proof.

Refunds (where applicable) will be processed to the original payment method.

More details: See our Return & Refund Policy.

8. Intellectual Property

All content including:

  • Product designs

  • Text and descriptions

  • Images

  • Logos

  • Packaging

  • Website layout

is the property of Livome.
You may not copy, reproduce, distribute, or modify any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Livome is not liable for allergic reactions, sensitivities, or skin concerns arising from product use.

  • We recommend patch testing before full application.

  • We do not guarantee specific results.

Livome is not responsible for:

  • Third-party actions

  • Website outages

  • Order delays beyond our control

10. Account Responsibilities

If you create an account on our website:

  • You must provide accurate information

  • You are responsible for maintaining confidentiality of password

  • You agree to notify us immediately of unauthorized activity

11. Third-Party Links

Our website may include links to third-party services.
We are not responsible for:

  • Their content

  • Their policies

  • Their practices

Please review their terms before engaging.

12. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes will be handled in the jurisdiction of Mangalore, Karnataka.

13. Changes to Terms

We may update these Terms at any time.
Changes take effect once posted on this page.

Continued use of the website implies acceptance of updated Terms.

14. Contact Us

For questions, concerns, or support:

Livome Skincare
Email: support@livome.in
Phone: +91 63623 59827
Location: Mangalore, Karnataka, India